Start with support
Direct the complaint to 1win support with your account number, the transaction ID and a screenshot.
Escalation
After the platform’s channels, the licensing body is a higher level. Keep the chat log.
Prepare your proof
- The account number and the time of the problem
- The transaction or bet ID
- Screenshots of the error or the slip
Cashback not showing
First check you are within the 7-day window and your level qualifies (Bronze 1 for cashback, Bronze 2 for rakeback), then message support with a screenshot from the loyalty section.